Returns & Exchanges
At ADS Pet Store, we want your furry friend to look their best, which is why we offer a 30-day return policy on all unworn pet apparel and accessories. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect replacement.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are free of pet hair or signs of wear.
Ship It Back
Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing